At Electric Ease, we are committed to providing you with high-quality products and an exceptional shopping experience. To ensure transparency and clarity, we have outlined our return and refund policy below:
Returns
Final Sale Policy: Once an item is sold, it cannot be returned or exchanged unless there is a valid reason. We encourage our customers to carefully consider their selections before completing a purchase.
Eligibility for Returns: You may return a product if:
It does not match the model you ordered.
It appears damaged upon arrival.
Condition of Products: Please note that we cannot accept returns for any used items. We recommend inspecting your product immediately upon receipt to ensure it meets your expectations.
Return Requirements: To initiate a return, the following conditions must be met:
You must provide a complete unboxing video that captures the entire process from start to finish.
This video must be emailed to us within two days of delivery to support your return claim.
Replacements and Refunds
Defective or Damaged Items: If you receive a product that is defective (Dead On Arrival) or damaged, we will replace it with a new item at no additional cost. To qualify for a replacement:
The product must be returned to Electric Ease with all original packaging and accessories intact.
It is important that there is no damage to the product’s serial numbers.
Timely Return Process: Upon receiving the returned item, we will dispatch your replacement on the same day. Please notify us immediately if you receive any defective or damaged goods to ensure a smooth process.
Important Recommendations
To facilitate your claims process, we highly recommend documenting your unboxing experience thoroughly. This video serves as essential evidence for processing any return claims and allows us to assist you more efficiently.
We appreciate your understanding of our policy, which is designed to protect both our customers and our business. Thank you for choosing Electric Ease; your satisfaction is our utmost priority!
